Privacy Statement

Turck Privacy Policy 2021 

COLLECTION/USE	AUTOMATIC COLLECTION	SOCIAL MEDIA	DATA TRANSFERS
DISCLOSURE	SECURITY	ACCESS AND UPDATES	RETENTION
EMAIL COMMUNICATIONS	CHILDREN	CONTACT US

 

Turck Canada Inc. (“Turck”, “us”, “we” and “our”) is committed to protecting your privacy. 
This Privacy Policy explains how Turck collects, uses and discloses personal information collected on or through www.turck.ca (the “Site”). 

By using the Site, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you have any questions about this Privacy Policy, please contact our Privacy Officer at the address provided below.

We reserve the right to change the terms of this Privacy Policy at any time. When we make changes, we will revise the date at the top of this Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you by prominently posting a notice of such changes on the Site. We encourage you to review this Privacy Policy whenever you visit the Site.

 

What personal information do we collect from you and why?

“Personal information” means any information that can identify you, either on its own or in combination with other information. 

Except as otherwise provided in this Privacy Policy, we only collect the personal information you provide to us directly. We collect personal information from you as follows: 

• Distributor Registration: When you register for the Site’s Distributer Portal, we will collect certain personal information from you including your name, employer’s name, business address, phone number, fax number and email address.  
   
  • We use this information to manage our relationship with you, including to: (i) communicate with you, and (ii) give you access to the Distributor Portal and to allow you to utilize the functionality provided through the Distributor Portal (including checking available stock of our products, pricing, viewing placed orders and checking shipping status). 
     
• Newsletters. We may collect your email address when you register to receive our newsletter. We only use this information to send you our newsletter and otherwise communicate with you, in each case, in accordance with all applicable anti-spam laws.   

Automatic Collection 

Creation of Log Files 

Every time you visit our Site, our system automatically collects data from the system on the computer accessing the Site. The following data is collected:
(1)    Information about the browser type, the version in use, the language in use;
(2)    Information about the device type and the resolution in use;
(3)    The user's operating system;
(4)    The user's internet service provider;
(5)    The user's IP address;
(6)    The user's location;
(7)    The date, time and duration of access;
(8)    The page views during the access period;
(9)    Websites from which the user's system accessed our Site; and
(10)  Websites accessed by the user's system via our Site.

The data is also stored in the log files in our system. This data is not stored alongside other personal information belonging to the user.

This temporary storage of the user's IP address by the system is necessary to allow the Site to be delivered to the user's computer. For this purpose, the IP address of the user must be stored for the duration of the session.
The data is stored in log files to guarantee the functionality of the Site. In addition, the data helps us to optimize the Site and to guarantee the security of our information systems. Analysis of the data for marketing purposes does not take place in this scenario.

The data is deleted as soon as it is no longer required to fulfill the purpose for which it was collected. In the case of data being collected in order to provide the website, this is the case when the respective session is finished.
Storage beyond this point is possible. In this case, the user's IP addresses are deleted or pseudonymized so that it is no longer possible to use them to identify the accessing client.
 

Use of Cookies

1.   Description and Scope

Our Site uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a distinctive character string that allows the unique identification of the browser when the website is visited again.

We use cookies to make our Site more user-friendly. Some elements of our Site require the accessing browser to be identifiable even after the user moves on to a different page.
The following data is stored and transmitted in the cookies:
(1)    Language settings;
(2)    Login information; and
(3)    Session ID.

We also use cookies on our Site to allow us to analyze the user's surfing behavior.
In this format, the following data can be transmitted:
(1)    Search terms entered;
(2)    Frequency of page views;
(3)    Use of website features;
(4)    Products entered for product comparisons;
(5)    Website navigation (paging and filtering);
(6)    Screen size;
(7)    Device type;
(8)    Browser; and
(9)    Location (country only).

The user data collected in this format is pseudonymized by means of technical precautions. Using the data to identify the accessing user is therefore no longer possible. The data is not stored alongside the user's other personal data.

When our Site is accessed, users are informed about the use of cookies for analysis purposes and referred to this Privacy Policy via an info banner. In this scenario, users are also notified that they can prevent cookies being stored in the browser settings.

More information about the analysis tools that we use is provided in the following explanations and links:

Google Analytics:

This Site uses Google Analytics, a web analysis service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" — text files that are stored on your computer and enable the analysis of website usage. The information produced by the cookie about your use of this Site is sent to a Google server in the USA and stored there. On our behalf, Google will use this information to analyze your use of the Site, compile reports about Site activities and provide us with other services relating to Site and internet use. The IP address sent by your browser as part of Google Analytics will not be merged with other Google data. You may prevent cookies from being stored on your computer by selecting the relevant setting in your browser software; however, we would like to point out that in this case some parts of this Site may lose full functionality. You can also prevent Google from collecting and processing the data generated by the cookie and relating to your use of the Site (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de 

Hotjar:

We use Hotjar to better understand the needs of our users and to optimize the offering on this Site. Using the Hotjar technology, we obtain a better understanding of the users' experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and this information helps us to align our offering with feedback from our users. Hotjar uses cookies and other technologies to collect information about the behavior of our users and their devices (in particular the IP address of the device (collected and stored only in an anonymized format), screen size, device type (unique device identifiers), information about the browser in use, location (country only), preferred language used to view our website). Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar or by us to identify individual users and it is not connected to other data about individual users. More information is available in the Hotjar Privacy Policy here.

You can object to the storage of a user profile and of information about your visit to our website by Hotjar and the creation of Hotjar tracking cookies on other websites by clicking on this opt-out link.

Bing Ads Conversion Tracking:

Our online services also use conversion tracking from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). As part of this solution, Microsoft Bing Ads stores a cookie on your computer when you access our Site via a Microsoft Bing advert. This method allows Microsoft Bing and us to detect that someone clicked on an advert, was forwarded to our website and reached a predetermined destination page (a conversion page). Through this solution, we learn only the total number of users who clicked on a Bing advert and then were forwarded to the conversion page. No personal information regarding the user's identity is communicated. If you do not wish to be subject to this tracking procedure, you can also prevent the necessary cookie from being stored on your computer by selecting the relevant setting in your browser software. This generally disables the automatic generation of cookies. More information about data protection and the use of cookies by Microsoft Bing can be found on the Microsoft website: privacy.microsoft.com/en-us/privacystatement.

Google Ads:

We have integrated Google Ads into this Site. Google Ads is an online advertising service that allows advertisers to display adverts in both the search engine results from Google and within the Google advertising network. Google Ads allows an advertiser to specify certain keywords to prompt an advert to be displayed in the search engine results from Google provided that the user retrieves a search result relevant to the keywords by using the search engine. Within the Google advertising network, the adverts are distributed across related websites by means of an automatic algorithm and in accordance with the keywords that have already been specified. We use Google Ads to advertise our Site by displaying interest-based advertising on websites operated by third-party companies and in the search engine results from the Google search engine and by displaying third-party advertising on our website. When a data subject accesses our website via a Google advert, a "conversion cookie" is stored by Google on the IT system of the user in question. A conversion cookie becomes invalid after thirty days and is not designed to enable identification of the data subject. While the conversion cookie is still valid, it is used to track whether the user accesses certain subpages, such as the shopping cart of an online shop system. The conversion cookie allows Google and us to track whether a data subject who accessed our website via a Google Ads advert generated a sale, i.e., whether a purchase was completed or cancelled.

The data and information collected using the conversion cookie is used by Google to compile traffic statistics for our Site. These traffic statistics are used by us in turn to determine the total number of users who accessed our website via Google Ads adverts so that we can assess the success or failure of the respective Google Ads adverts and optimize our Google Ads adverts for the future. Neither our company nor any other advertisers that use Google Ads receive information from Google with which the data subject could be identified.

The conversion cookie is used to store personal information, such as the websites visited by you. Every visit to our Site therefore involves personal information, including the IP address of the Internet connection used by the data subject, being processed. Google Ireland Limited (registration number: 368047), Gordon House, Barrow Street, Dublin 4, Ireland is the company affiliated with Google that is responsible for processing your personal information and complying with the applicable privacy laws.

You can prevent cookies from being generated by our Site as described above at any time by adjusting your Internet browser settings accordingly and therefore permanently preventing cookies from being stored. Adjusting your Internet browser settings will also prevent Google from storing a conversion cookie on the IT system. In addition, a cookie already stored by Google Ads can be deleted at any time using the Internet browser or other software programs.

Furthermore, you have the option to opt out of interest-based advertising from Google. To do this, use your Internet browser to access this link https://adssettings.google.com and then configure the settings as required.

More information and the data protection provisions applicable at Google can be found at https://policies.google.com/privacy?hl=en.

 

ClickDimensions:

We use ClickDimensions to manage queries submitted via contact forms and emails. 

2. Duration of Storage 

Cookies are stored on the user's computer and transmitted from here to our Site. As a result, you therefore also have full control over the use of cookies as a user. Changing the settings in your internet browser allows you to disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. It is also possible to automate this process. If cookies are disabled for our website, it may no longer be possible to use all functions of the Site in full.
 

Social Media

As a company, we operate business profiles on various social media platforms. As result of operating these profiles, statistical data is collected by the platform operators and made available to us in the form of an evaluation. Our company's own usage profiles also give us access to various types of personal information relating to users who visit our social media pages. We do not store this information.

This information can be:

(1)    User name; last name, first name;
(2)    Job title;
(3)    Employer, sector; and 
(4)    Profile picture.

We use social media platforms to inform online users about our company and the products we offer. The platforms provide us with the opportunity to understand what impression you as a customer or interested party have of our market presence, which allows us to continuously improve our company and our products.
Furthermore, these platforms give you a quick way to easily ask us questions and receive an immediate response.

Your personal information is also processed by the operators of these social media platforms. The scope of these processing activities depends on the respective general terms and conditions and privacy policy of the social media platform If you do not wish to use a social media platform, you can also contact us via our Site. If you would like to know more, please use the links below to obtain more information about the collection, use and disclosure of personal information by social media platforms.

• Facebook:  https://www.facebook.com/privacy/explanation
• Twitter:  https://twitter.com/en/privacy
• LinkedIn:  https://www.linkedin.com/legal/privacy-policy
   

Where do we process and store your personal information?

Some of the parties to whom we may provide your personal information may be located in jurisdictions outside of Canada, including the United States. As a result, your personal information will be used, stored and/or accessed outside of Canada including the United States and possibly other jurisdictions.  Please note that when your personal information is located outside of Canada, it will be subject to the laws of the country in which it is situated and these jurisdictions may not have an equivalent level of data protection laws as those in Canada. 

When will we disclose your personal information with third parties?

Except as set out in this Privacy Policy, Turck does not disclose or sell your personal information to any third parties. We may, however, share your information in the following circumstances:

• Service Providers: Turck may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle payments processing, provide data storage, fulfill orders and shipments, assist in marketing, conduct audits, and so forth.    
   
• Other: In the event of any acquisition or sale of Turck and/or its assets, we may be required to disclose your personal information to a purchasing entity. We may also transfer your personal information in the very unlikely event of Turck’s receivership. We reserve the right to disclose your personal information if required or permitted to do so by law.

How do we keep your personal information secure? 

We take the protection of your personal information seriously. We employ a range of safeguards designed to protect personal information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification, including physical, organization and technological measures, commensurate with the sensitivity of your personal information. Our employees have access to your personal information only on a strict need-to-know basis, are trained in the proper handling of such information, and are required to keep such personal information confidential and use it only for the purposes for which it was provided.

Where we use service providers who might have access to your personal information in order to assist us in offering and administering the Site, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any other purpose.

Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. 

How can you access or update your personal information?    

We provide mechanisms for accessing and updating your personal information.  You may access and update your information and your preferences to receive email or other communications from us by sending an email to sales.canada@turck.com.

How long do we retain your personal information?

We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you. 

When will we contact you by email?

From time to time, and with your consent, we may send you marketing emails to inform you of new products or services or provide other information or offers. If you do not want to receive marketing emails, you can click the “unsubscribe” link in each email or by sending an email to sales.canada@turck.com. 

If you choose to not receive marketing emails, please be advised that you will continue to receive transactional or account communications and emails from us which are for purely informational purposes (for example, confirmation emails).

Children’s Privacy and Parental Controls

We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

Where can you get more information?

If you would like to know more about our privacy practices, including our use of service providers outside your jurisdiction of residence, or if you would like to exercise certain rights under this Privacy Policy,  please contact our Privacy Officer at the address below: 
PrivacyOfficer.Canada@turck.com